Help Center
We're here to help you and your family create amazing stories together. Find answers to common questions or get in touch with our support team.
Frequently Asked Questions
Find quick answers to the most common questions about Wistale.
How does Wistale create personalized stories?
Wistale uses advanced AI technology to craft unique stories based on your child's age, interests, and developmental stage. Simply create a reader profile with your child's information, and our AI will generate stories tailored specifically for them.
What age groups does Wistale support?
Wistale creates stories for children ages 3-12. Our AI adapts the vocabulary, story length, and themes to match your child's developmental stage, ensuring age-appropriate content that grows with your child.
How do story credits work?
Each story generation uses 1 to 5 credits depending on the type of story. Private stories cost 5 credits, community stories cost 2 credits, and collecting community favorites costs 1 credit. New users get 10 free credits to start. You can purchase additional credits as needed - they never expire and can be used anytime. Check our pricing page for current credit packages.
Are the stories safe for children?
Absolutely! All stories are generated with child safety as our top priority. Our AI is trained to create age-appropriate content with positive themes and educational value. We also have content filtering to ensure stories are always suitable for young readers.
Can I create profiles for multiple children?
Yes! You can create separate reader profiles for each child in your family. Each profile can have different interests, age settings, and preferences, ensuring personalized stories for every child.
How long does it take to generate a story?
Most stories are generated within 2-3 minutes. The AI creates both the story text and beautiful illustrations simultaneously, so you'll have a complete, ready-to-read story in just moments.
Other Ways to Reach Us
We're here to help in whatever way works best for you.
Email Support
For detailed questions or technical issues
support@wistale.comWe respond within 24 hours
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